Check out our frequently asked questions
FAQ
We offer several payment options for our services. We accept credit/debit cards, bank transfers, and, in some cases, cash. You can choose the method that works best for you and suits your preferences.
We recommend making reservations at least 24 hours in advance to ensure availability on your preferred date and time. Some tours may require reservations weeks or even months in advance, especially during peak seasons.
Full payment must be made at the time of booking to guarantee and confirm your spot on the tour. This payment policy is in place to ensure the availability of the resources needed to conduct the tour and to facilitate efficient planning. Once payment is complete, you will receive an official booking confirmation, giving you the peace of mind that your spot is secured for the selected date and time. If you have any additional questions or need more details about the payment process, please don’t hesitate to contact us. We’re here to help you at any time.
We understand that plans can change. Therefore, it is important to review our modification and cancellation policies when making a reservation. In general, some changes may be possible if made far enough in advance, and cancellation fees may apply depending on the policies established for the specific tour. We recommend that you contact us as soon as possible if you need to make changes or cancel a reservation.
Yes, we offer the option to tailor and customize private tours to meet your specific needs and preferences. You can contact us in advance to discuss your requirements, and we'll design a tour that perfectly suits your wishes.
Sedan: 1 to 3 / Van: 4 to 10 / Minibus: 11 to 20 / Bus: 21 to 29.
Depending on the type of tour, some options may include meals or snacks. We recommend reviewing the description of the specific tour for details about the meals provided during the tour. If you have dietary restrictions or special preferences, please let us know in advance, and we’ll do our best to accommodate them.
Physical Fitness: Make sure you are in good physical condition to participate in the tour, especially if it involves physical activities or long walks. Appropriate Clothing and Gear: Make sure to bring clothing and footwear appropriate for the weather conditions and planned activities.
Weather: Find out about the weather conditions at your destination and be prepared for possible changes. Pack clothing appropriate for the weather and items such as sunscreen, insect repellent, and an umbrella or raincoat if necessary.
Communication: Make sure you have a way to communicate in case of an emergency, such as a cell phone with roaming service or a local SIM card. Share your travel plans with someone you trust in case you need help.